Viscra

Privacy Policy

Viscra ("we", "our", "us") is built and operated in the United Kingdom. We follow the Data Protection Act 2018 and UK GDPR when handling any personal information that flows through the bot, dashboard, or in-game integrations.

1. Information We Collect

Only the data required to run automation, synchronisation, moderation, and other workflows is retained.

Discord Information

  • User identity: User ID, username, avatar
  • Server context: Shared guilds, roles, and permissions
  • Interactions: Commands, buttons, and modal payloads sent to the bot
  • Support data: Ticket channel messages and transcripts (support server only)

Roblox Information

  • Identity: Roblox ID and username via Verification, OAuth/GameLink, or public APIs
  • Group data: Membership and rank within linked Roblox groups if publicly accessible

Service & In-Game Data

We store a variety of metadata, configuration, and data required to run the service including but not limited to: XP, EP, medals, and certifications.

2. How We Use Information

  • Synchronisation: Keep Discord nicknames and roles aligned with Roblox data where configured
  • Progression: Track in-game XP and trigger configured promotions
  • Access control: Unlock channels or dashboards once verification steps pass
  • Support & moderation: Power ticket panels, retain transcripts, and log staff actions
  • Integrity & safety: Detect abuse, comply with platform terms, and improve reliability

We always aim to minimise data collection and will never use it for advertising or sell it to third parties.

3. Storage & Security

Data lives in encrypted databases with strict network rules. Credentials, tokens, and cookies are encrypted and only accessed by the bot when running related processes.

Access control: Only the bot owner can access raw records for maintenance. Server owners only ever see data relevant to their own guild, never OAuth tokens.

4. Sharing

We do not sell data. Sharing only occurs when necessary to operate the service:

  • Cloud providers: Database, file, and hosting vendors under contractual agreements
  • Platform compliance: Discord/Roblox trust & safety if they request supporting evidence
  • Legal: Subpoenas or lawful governmental requests

5. Your Controls

  • Unlink anytime: Run /unverify to break the Roblox ↔ Discord connection instantly
  • Data erasure: The same command wipes XP, medals, and verification data across every server you're in using Viscra
  • Server removal: Removing the bot pauses future collection; request a full wipe by contacting us via the support server

6. Changes

We update this policy as Viscra evolves. When we do, this page changes and we post a notice inside the support server outlining important changes.

7. Contact

Questions? Email us at support@viscra.uk or open a ticket in our support server.